ICT50115 - Diploma of Information Technology Design Project - IT/Computer Science Assignment Help

Assignment Task:

Task:

Purpose of the Assessment
The purpose of this assessment is to assess the student in the following learning outcomes: Competent
(C) Not yet Competent
(NYC)
Performance Criteria:
ICTPRG602 Manage the development of technical solutions from business specifications
1. Obtain the business requirements
1.1 E

nsure that the business requirements and business specifications have been obtained from the client or the appropriate person 1.2 Manage the team’s identification of the client’s business model 1.3 Ensure that the technical specifications for the business problem have been determined 1.4 Manage the confirmation of key stakeholder requirements with stakeholders 1.5 Confirm the documentation of business objectives, technical requirements, and the problem 2. Evaluate the impact of the technical requirements
2.1 Review business problems, opportunities and objectives 2.2 Confirm that the technical requirements are complete 2.3 Review the hardware, software and network requirements 2.4 Coordinate the investigation into the processes to be changed by the business solution 2.5 Review the evaluation document, on the impact of the technical requirements on the business 3. Produce technical business solutions
3.1 Confirm the technical solutions produced in response to problems and business requirements 3.2 Review the costs involved in implementing the solutions 3.3 Review the recommendation from a range of supplier products, to determine which one best meets the technical requirements 3.4 Review, and report on, the technical solutions addressing the business specifications, and provide recommendations against the business requirements 4. Document and validate the agreed solutions
4.1 Ensure the report is forwarded to the appropriate person for feedback 4.2 Manage the feedback and incorporate changes, as required 4.3 Coordinate the redistribution of adjusted reports to the appropriate person 4.4 Obtain sign-off on the final business solution Assessment/evidence gathering conditions
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student can only achieve competence when all assessment components listed under “Purpose of the assessment” section are recorded as competent. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
Resources required for this assessment
Computer with relevant software applications and access to internet
Weekly eLearning notes relevant to the tasks/questions
Instructions for Students
Please read the following instructions carefully
This assessment has to be completed FORMCHECKBOX In class FORMCHECKBOX At home
This is an individual assessment.
The assessment is to be completed according to the instructions given by your assessor.
Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within two weeks of the assessment due date. All other feedback will be provided by the end of the term.
Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.
If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
Please refer to the College re-assessment for more information (Student handbook).
Assessment (40 Marks) – Project Report
Case Study Scenario
1. Art Design Technology [ADT] Company Details
Originally trading as the Great Australian Design Company, we opened our first showroom in Sydney in 1979. Australian owned & operated the business has since grown to 28 stores along the Eastern Seaboard of NSW/ACT/VICTORIA and QLD with an enviable reputation as one of the leading furniture brands.
With a specialty in fabric and leather sofas, entertainment units, occasional tables, console tables, buffets, shelving, storage as well as accessories, we are the Living and Dining room experts.
Art Design Technology Organisational Chart

3. Job Profiles
Title: Business owner
Reports to: nil
Subordinates: Manager Marketing and Sales
Manager Finance
Manager Production
Major activities: Overall direction and scope of the company
Establishes business objectives – in consultation with managers
Authorises capital expenditure
Employs staff and negotiates contracts
Establishes distribution channels – in consultation with Manager Marketing and Sales
Negotiates with suppliers
Sets wages, commissions, and incentives
Remuneration basis Based on profits (Profit = revenue – expenses)
Title: Manager Marketing and Sales
Reports to: Business owner
Subordinates: nil
Major activities: Develop marketing and sales plans
Responsible for external perception of company image
Negotiates sales with customers – receives most of the customer orders
Responsible for customer service
Follows up sales leads
Works from the shop sales counter most days
Monitors sales targets and achievement
Approves new designs of products
Remuneration basis Rewarded for increased total sales (revenue)
Title: Manager Finance
Reports to: Business owner
Subordinates: nil
Major activities: Produce financial reports
Monitors profitability and costs
Establishes minimum pricing
Monitors local inventory investment
Authorises accounts for regular customers
Responsible for setting discount pricing for old stock
Remuneration basis Rewarded for high Return On Investment (ROI)
Title: Manager Production
Reports to: Business owner
Subordinates: Local workers (three)
Remote workers (three)
Major activities: Coordinate the production of goods
Orders raw materials for local workers
Coordinates dispatch of delivered goods
Coordinates the receipt of goods from remote workers.
Remuneration basis Rewarded for high productivity of local and remote workers
Rewarded for low production costs (expenses)
Title: Local workers
Reports to: Manager Production
Subordinates: nil
Major activities: Designs products
Produces products
Remuneration basis Base wage, plus minimal commission on products that the worker has manufactured and the shop has sold
Title: Remote workers
Reports to: Manager Production
Subordinates: nil
Major activities: Designs products
Produces products
Orders own raw materials
Pays for costs associated with running their remote location.
Packs and freights products to the shop or direct to customers
Remuneration basis Minimal base wage. Significant commission paid on products that the worker has manufactured and the shop has sold. Remote workers receive higher commissions than local workers.
5. Art Design Technology Mission Statement
Art Design Technology is committed to producing unique, evocative contemporary furniture of the highest quality.
Our Goals:
• To produce unique collection of furniture for the individual and corporate collector
• To showcase the best of Australian product
• To provide an extensive range of well crafted and designed furniture
6. Art Design Technology Strategic Direction

6.1 Critical Issues Facing
In determining our strategic direction for the next five years, the following points have been considered:
Our business has been growing steadily over the last five years. This is due in part because of our new marketing focus towards the International market. This has had a flow on effect in terms of our overall local and international profile.
Return on investment has decreased due to the high costs of running the showroom and maintaining our international marketing campaign.
The main source of revenue continues to be from store sales.
Direct retail sales achieve the highest markup.
Sales to account customers are growing steadily but these are mostly interstate and overseas client who find the current arrangements for purchasing cumbersome. Many have suggested we develop a website to streamline the process.
Our competitors continue to make inroads into the World Wide Web and there is evidence that we will be left behind if we don’t embark on this marketing tool.
6.2 Current Status
We are continuing to grow our reputation for unique highly quality professionally designed furniture. The key to this success is maintaining the highest technical and artistic standards and investment in marketing our products correctly.
6.3 Longer Term Vision
We will continue to produce fine contemporary furniture, however we consider it is the homeware products market where we have the greatest potential for growth. To grow in this area it is important to establish a strong international reputation. This gives our work credibility on the national stage as well.
The marketing manager recently wrote a convincing report on the benefits of the Internet as a marketing and sales tool. We therefore intend to adopt this strategy to increase our profile nationally and internationally, reduce traditional advertising costs, streamline sales and get greater feedback from customers - both retail and wholesale.

7. Art Design Technology Strategic Plan
7.1 Environmental Analysis
Internal Environment
Strengths
Art Design Technology has been operating for many years
Wide range of products
Sells exclusive furniture
Established customer base
Responsive to the requirements of their clients
Unique and contemporary products
Growing reputation
Niche market
Outstanding business growth over last five years
Increased sales by 233% in last five years
Exceeding targeted sales growth
International demand for product
Furniture designers and showroom managers communicate regularly
High quality product
Sales to account customers are growing steadily
Products are made to the highest technical and artistic standards
Existing IT infrastructure
Weaknesses
Cost of selling product (manual processes)
Ordering of products must be done in person, by phone/fax, or by email
Ordering process time consuming
Return on investment has decreased due to the high costs of running the showroom and maintaining our international marketing campaign
The main source of revenue continues to be from showroom sales (in person)
Interstate and overseas clients find the current arrangements for purchasing cumbersome
No IT or technical staff employed by Art Design Technology
Increased employee numbers have increased fixed costs of the business
The showroom has increased fixed costs dramatically in the last three years
Negative return on investment in the last three years
Decline in markup on product in the last five years
Cost of goods sold has increased over last five years
Showroom not big enough to display all products
Production of unsaleable products
Inability to capture sales information about popular products
Double handling of products made by remote workers
Any advertising brochures become quickly out of date due to uniqueness of each product
Orders from international customers entails time zone differences
Inability of international customers to order by phone (time zone differences)
Only personal customers can view products adequately
Manual order forms (costs of printing)
Time consuming to fill in order forms for phone/fax orders
Staff can make errors transcribing information onto forms (5% errors)
Redundant information due to multiple forms
External Environment
Opportunities
Business expansion
Expand into national market
Further expansion into the international market
Customer requests to provide online ordering facilities
Create communication and product website
Create website to market products (brochure site)
Decrease marketing costs
Increase profile
Create website to sell products (e-commerce site)
Increase customer base
Increase business reach
Establish a strong international reputation in the ‘Homeware market’
Move to smaller showroom to reduce fixed costs
Gather and incorporate more feedback from customers
Threats
Competition
Competitors continue to make inroads into the world wide web
Competitors have a pricing advantage because of their website (reduced marketing and sales costs)
Fear of being ‘left behind’ by competitors if website is not implemented
High advertising costs
High value of Australian dollar is a constraint to exporting into international markets
Products less affordable to overseas customers
Growing bargaining power of account customers (25% discount fair?)
7.2 Critical Issues and Strategic Objectives
Critical Issue 1: Showroom costs
Strategic Analysis:
Return on investment has decreased due to the high costs of running the showroom and maintaining our international marketing campaign
The main source of revenue continues to be from showroom sales (in person)
Cost of goods sold has increased over last five years
The showroom has increased fixed costs dramatically in the last three years
Strategic Objective:
Explore alternatives to selling in showroom sales
Critical Issue 2: Manual processes
Strategic Analysis:
Manual order forms
Cost of selling product (manual processes)
Ordering processes time consuming
Staff can make errors transcribing information onto forms (5%mistakes)
Redundant information due to multiple forms
Strategic Objective:
Automate processes for employees
Critical Issue 3: Double handling of Products
Strategic Analysis:
Double handling of products made by remote workers
Strategic Objective:
Develop direct shipping processes from remote workers to client
All the above could come under one heading “production costs” with strategic objective: automate production processes where possible and improve efficiency in handling goods
Critical Issue 4: Pressure on profit
Strategic Analysis
Increased employee numbers have increased fixed costs of the business
The showroom has increased fixed costs dramatically in the last three years
Negative return on investment in the last three years
Decline in markup on product in the last five years
Manual order forms (costs of printing)
High advertising costs
Exchange rate
Strategic objective:
Reduce fixed costs
Critical Issue 5: Ordering process for customers
Ordering of products must be done in person, by phone/fax, or by email
Ordering process time consuming
Interstate and overseas clients find the current arrangements for purchasing cumbersome
Orders from international customers entails time zone differences
Inability of international customers to order by phone (time zone differences)
Time consuming to fill in order forms for phone/fax orders
Strategic Objective
Automate ordering process for customers
Critical Issue 6: Lack of IT support
Strategic Analysis
No IT or technical staff employed by Bazaar Ceramics
Strategic Objective
Hire IT staff
Critical Issue 7: Lack of showroom space
Strategic Analysis
Showroom not big enough to display all products
Strategic Objective:
Explore alternatives to showroom display
Critical Issue 8: Inadequate sales information
Production of unsaleable products
Inability to capture sales information about popular products
Strategic Objective:
Improve feedback mechanism from customers
Critical Issue 9: Advertising processes cumbersome
Strategic Analysis
Any advertising brochures become quickly out of date due to uniqueness of each product
Strategic Objective:
Find alternative methods of advertising
Critical Issues 10: Competition
Strategic Analysis
Competition
Competitors continue to make inroads into the world wide web
Competitors have a pricing advantage because of their website (reduced marketing and sales costs)
Fear of being ‘left behind’ competitors if website is not implemented
Growing bargaining power of account customers (25% discount fair?)
Strategic Objectives:
Explore opportunities to improve competitiveness
8. Organisation Background and Details
Art Design Technology has an Office/Showroom/Workshop. This area has a basic network setup. John Thompson is the owner and CEO of Art Design Technology. Tim Clarke is the Manager - Marketing and Sales.
Some employees are remote workers – this means that that they work from their own workshops. All employees have PCs, Internet access and email accounts.
There are no IT or technical staff employed by Art Design Technology [ADT]. If the computing infrastructure needs maintenance or upgrades, Art Design Technology contacts other I.T service providers for support.
As John at ADT has limited I.T knowledge, he wants to start with a small scope. John’s requirements are to complete the website solution within time and budget. You are assigned responsibility and given creative freedom to develop the solution.
ADT requires following website functions:
Website displays ranges of products
Customer can place orders
Customers can contact the company

9. Project Brief
You work for Solutions Consulting Pty Ltd in assume the dual role of Business / project manager and analyst /developer. You report to the senior project manager at Solutions Consulting Pty Ltd.
Solution Consulting Pty Ltd is contracted by Art Design Technology for planning, design and implementation of website project.
In this project, you will be responsible for all aspects of project implementation for Art Design Technology which includes:
Planning the solution for the website
Your task is to review the strategic direction, strategic plan, critical issues, and strategic objectives of Art Design Technology. You are then to prepare a solution based on your recommendations.

You will submit the solution in a report format as shown below.
Report Format
Cover page
Table of Contents
Executive Summary
Introduction
Part A: Requirements
Strategic Direction and Strategic Plan
Critical Issues and Strategic Objectives
Project requirements
Project requirements and specifications
Team details
Technical specifications
Key stakeholder Management and requirements
Evaluate the impact of the technical requirements
Business problems, opportunities and objectives
Hardware, software and network requirements
Business processes changes
Impact of the technical requirements on the business
Part B: Solution Documentation
Produce technical business solutions
Technical solutions produced in response to problems and business requirements
Costs involved in implementing the solutions
Product evaluation and recommendation
Explain how does the technical solution address the business specifications, and provide recommendations against the business requirements
Document and validate the agreed solutions
Fill and submit the Solution acceptance form to the senior project manager at Solutions Consulting Pty Ltd for feedback
The feedback should be document and changes incorporated in your acceptance form.
Upon acceptance, distributed to the team members using email.
Sign-off document
10. References
11. Appendices
May include minutes of meeting, reports, charts, any other details which can be referred to in your report
Your assessor will be looking for:
Requirements and deliverables
What to submit
The assessment must be in a report format as outlined in the Table of Contents in this document.
When to submit
You will need to submit the assessment by week 6. Please review your work with your assessor each week.
Report Formatting
Number all pages
Each page. Use 1.5 line spacing
Use the Arial font at either 11pt or 12pt size
Student Note for report
Don’t print the case study when submitting the assessment.

TECHNICAL SOLUTION
FOR
Art Design Technology [ADT]
ICTPRG602 Manage the development of technical solutions from business specifications
Submitted to: Senior Project Manager
Prepared by Solutions Consulting Pty Ltd:<Student Name, Student Number, and Date>


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Table of Contents
TOC o "1-3" h z u Executive Summary PAGEREF _Toc14863296 h 21Introduction PAGEREF _Toc14863297 h 22Part A: Requirements PAGEREF _Toc14863298 h 23Strategic Direction and Strategic Plan PAGEREF _Toc14863299 h 23Critical Issues and Strategic Objectives PAGEREF _Toc14863300 h 24Business requirements PAGEREF _Toc14863301 h 25Business requirements and business specifications PAGEREF _Toc14863302 h 25Team details PAGEREF _Toc14863303 h 25Technical specifications PAGEREF _Toc14863304 h 26Key stakeholder Management and requirements PAGEREF _Toc14863305 h 27Evaluate the impact of the technical requirements PAGEREF _Toc14863306 h 28Business problems, opportunities and objectives PAGEREF _Toc14863307 h 28Hardware, software and network requirements PAGEREF _Toc14863308 h 28Business processes changes PAGEREF _Toc14863309 h 28Impact of the technical requirements on the business PAGEREF _Toc14863310 h 28Part B: Solution Documentation PAGEREF _Toc14863311 h 29Produce technical business solutions PAGEREF _Toc14863312 h 29Technical solutions produced in response to problems and business requirements PAGEREF _Toc14863313 h 29Costs involved in implementing the solutions PAGEREF _Toc14863314 h 29Product evaluation and recommendation PAGEREF _Toc14863315 h 29Document and validate the agreed solutions PAGEREF _Toc14863316 h 30Sign-off document PAGEREF _Toc14863317 h 32References PAGEREF _Toc14863318 h 33Appendices PAGEREF _Toc14863319 h 34
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Marking Sheet - Task Description Marks
Executive Summary /1
Introduction /1
Part A: Requirements
Strategic Direction and Strategic Plan /1
Critical Issues and Strategic Objectives /1
Project requirements
Project requirements and specifications
Team details
Technical specifications
Key stakeholder Management and requirements /8
Evaluate the impact of the technical requirements
Business problems, opportunities and objectives
Hardware, software and network requirements
Business processes changes
Impact of the technical requirements on the business /8
Part B: Solution Documentation
Produce technical business solutions
Technical solutions produced in response to problems and business requirements
Costs involved in implementing the solutions
Product evaluation and recommendation
Technical solution address the business specifications, and provide recommendations against the business requirements /8
Document and validate the agreed solutions
Fill and submit the Solution acceptance form to the senior project manager at Solutions Consulting Pty Ltd for feedback
The feedback should be document and changes incorporated in your acceptance form.
Upon acceptance, distributed to the team members using email. /6
Final sign-off document /2
References /2
Appendices /2
TOTAL /40
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Executive SummaryExecutive summary will contain information for the executive. Write a short summary about the project, issues with the organisation, benefits of the project, scope details, time and cost of the project. About 3-4 paragraphs
IntroductionIntroduce the project, explain the purpose of the project, issues with the business, and benefits of the project; provide scope details, time and cost of the project. About 3-4 paragraphs
Part A: RequirementsStrategic Direction and Strategic PlanNote for Students:
Refer Section 7.1 and 7.2 of the case study page 8-13 in the assessment
Strategic Direction
Strategic Plan
Critical Issues and Strategic ObjectivesNote for Students:
Refer Section 7.1 and 7.2 of the case study page 8-13 in the assessment
Critical Issues
Strategic Objectives
Business requirementsBusiness requirements and business specifications
Use the Template 1: Sample Project Plan
Explain the project requirements and business specifications.
Example project requirement – complete on time
Example business specification – Requires a new website, customer can contact through contact form.
Team details
Example Team details:
Rachel Adams – Programmer – racheladams@adt.com.au
John Smith – Marketing Manager – johnsmith@adt.com.au
Sarah Jones – Project Lead / Web Content Manager – sarahjones@adt.com.au
Team skills
Skills Example - Programmer Example – PHP programming ? Technical specifications
Example: If the spec is for developing a new site, then it should describe in detail the requirements regarding software, security, search engine optimization and all other aspects. Websites can be viewed on a wide range of devices and browsers.
Example: Website Technical Specification
Technical Specification Details
Web Server Operating System Database Memory Requirement Functional Characteristic Security Requirement Hosting Details Key stakeholder Management and requirements
Stakeholder
Name Contact
Person
Phone, email, website, address Impact
How much does the project impact them? (Low, Medium, High) Influence
How much influence do they have over the project (Low, Medium, High) What is important to the stakeholder? How could the stakeholder contribute to the project? How could the stakeholder block the project? Strategy to engaging the stakeholder
Project Sponsor Contact details High High Project sponsor wants the project completed on time and within budget Evaluate the impact of the technical requirementsBusiness problems, opportunities and objectivesExplain the problem, opportunities and objectives of the project
Hardware, software and network requirementsExplain the hardware, software and network requirements of the project
Business processes changesExplain how the business processes will change
Example: Customer will place order through website.
Impact of the technical requirements on the businessExplain the impact of technical requirements on the business
Part B: Solution DocumentationProduce technical business solutionsTechnical solutions produced in response to problems and business requirementsExplain the solution for the problem and business requirement
Costs involved in implementing the solutionsProvide cost details
Product evaluation and recommendation
Evaluated and recommend supplier product
Explain how does the technical solution address the business specifications, and provide recommendations against the business requirements
Document and validate the agreed solutionsFill and submit the Solution acceptance form to the senior project manager at Solutions Consulting Pty Ltd for feedback
proposed solution Acceptance Form
Project Name Project Sponsor Project Manager Project Description Feedback on the Proposed Solutions FORMCHECKBOX Proposed Solution Satisfactory
FORMCHECKBOX Proposed Solution Not Satisfactory until below issues are addressed
Issues to be rectified Feedback Senior Project Manager Signature
[Print Name] Student Signature Date The feedback should be document and changes incorporated in your acceptance form.
proposed solution Acceptance Form
Project Name Project Sponsor Project Manager Project Description Feedback on the Proposed Solutions FORMCHECKBOX Proposed Solution Satisfactory upon Feedback
FORMCHECKBOX Proposed Solution Not Satisfactory until below issues are addressed
Issues rectified Issues to be rectified Feedback Senior Project Manager Signature
[Print Name] Student Signature Date Upon acceptance, distributed to the team members using email.
Sign-off documentProject Name:
Project Manager:
I (We), the undersigned, acknowledge and accept delivery of the work completed for this project on behalf of our organization. My (Our) signature(s) attest to my (our) agreement that this project has been completed. No further work should be done on this project.
Name Title Organisation Signature Date
CEO ADT Project Manager Solution Consulting Pty Ltd References
Note for Students:
Do not cite Wikipedia or Google as reference.
Appendices
May include minutes of meeting, reports, charts, any other details which can be referred to in your report

Template 1: Sample Project Plan
Project Name:
Project Manager:
Prepared By:
Date:
Project Objectives Why are we doing this project? Project objectives include measurable success criteria.
Product Scope Description
Describes the characteristics of the product to be created. It is true that the detail will be less at the beginning of the project, but this section of the scope statement must be in sufficient detail to support planning.
Project Requirements Describes the needs, wants and expectations of the stakeholders. This describes the conditions / capabilities of the project deliverables
Project Boundaries
What is within the scope of the project?
What is NOT included in the project?
Project Deliverables
Deliverables include both the outputs that comprise the product or service of the project, as well as ancillary results, such as project management reports and documentation.
Product Acceptance Criteria Define the method and criteria for the project sponsor to accept the specified project deliverables as complete and adequate.
Project Assumptions.
Briefly identify what assumptions have been made. e.g. financial plans in place, support from relevant authority.
Project Constraints.
Briefly identify known constraints. e.g. a particular critical resource is only available 2 days per week.
Initial project organisationIdentify the resources required for the project and how the project team will be organised.
Initial defined risks Briefly identify any known risks, if any, which can be anticipated to have an impact on the process and / or outcome of the project and which require decisions or actions by the project sponsor or team.

Schedule Milestones List the major milestones within the project schedule. These may be the phase milestones.
Cost Estimate Provide a cost estimate for the project. It is also required to state the accuracy of this estimate.
Project Configuration Management Requirements Describe the level of configuration management and change control to be implemented on the project.
Approval requirements Detail what approval requirements exist for the different deliverables of the project.
Sample Document Revision History
Version Date Name Description
Assessment (30 Marks) – Assignment / Project
Case Study Scenario
1. Art Design Technology [ADT] Company Details
Originally trading as the Great Australian Design Company, we opened our first showroom in Sydney in 1979. Australian owned & operated the business has since grown to 28 stores along the Eastern Seaboard of NSW/ACT/VICTORIA and QLD with an enviable reputation as one of the leading furniture brands.
With a specialty in fabric and leather sofas, entertainment units, occasional tables, console tables, buffets, shelving, storage as well as accessories, we are the Living and Dining room experts.
Art Design Technology Organisational Chart

3. Job Profiles
Title: Business owner
Reports to: nil
Subordinates: Manager Marketing and Sales
Manager Finance
Manager Production
Major activities: Overall direction and scope of the company
Establishes business objectives – in consultation with managers
Authorises capital expenditure
Employs staff and negotiates contracts
Establishes distribution channels – in consultation with Manager Marketing and Sales
Negotiates with suppliers
Sets wages, commissions, and incentives
Remuneration basis Based on profits (Profit = revenue – expenses)
Title: Manager Marketing and Sales
Reports to: Business owner
Subordinates: nil
Major activities: Develop marketing and sales plans
Responsible for external perception of company image
Negotiates sales with customers – receives most of the customer orders
Responsible for customer service
Follows up sales leads
Works from the shop sales counter most days
Monitors sales targets and achievement
Approves new designs of products
Remuneration basis Rewarded for increased total sales (revenue)
Title: Manager Finance
Reports to: Business owner
Subordinates: nil
Major activities: Produce financial reports
Monitors profitability and costs
Establishes minimum pricing
Monitors local inventory investment
Authorises accounts for regular customers
Responsible for setting discount pricing for old stock
Remuneration basis Rewarded for high Return On Investment (ROI)
Title: Manager Production
Reports to: Business owner
Subordinates: Local workers (three)
Remote workers (three)
Major activities: Coordinate the production of goods
Orders raw materials for local workers
Coordinates dispatch of delivered goods
Coordinates the receipt of goods from remote workers.
Remuneration basis Rewarded for high productivity of local and remote workers
Rewarded for low production costs (expenses)
Title: Local workers
Reports to: Manager Production
Subordinates: nil
Major activities: Designs products
Produces products
Remuneration basis Base wage, plus minimal commission on products that the worker has manufactured and the shop has sold
Title: Remote workers
Reports to: Manager Production
Subordinates: nil
Major activities: Designs products
Produces products
Orders own raw materials
Pays for costs associated with running their remote location.
Packs and freights products to the shop or direct to customers
Remuneration basis Minimal base wage. Significant commission paid on products that the worker has manufactured and the shop has sold. Remote workers receive higher commissions than local workers.
5. Art Design Technology Mission Statement
Art Design Technology is committed to producing unique, evocative contemporary furniture of the highest quality.
Our Goals:
• To produce unique collection of furniture for the individual and corporate collector
• To showcase the best of Australian product
• To provide an extensive range of well crafted and designed furniture
6. Art Design Technology Strategic Direction

6.1 Critical Issues Facing
In determining our strategic direction for the next five years, the following points have been considered:
Our business has been growing steadily over the last five years. This is due in part because of our new marketing focus towards the International market. This has had a flow on effect in terms of our overall local and international profile.
Return on investment has decreased due to the high costs of running the showroom and maintaining our international marketing campaign.
The main source of revenue continues to be from store sales.
Direct retail sales achieve the highest markup.
Sales to account customers are growing steadily but these are mostly interstate and overseas client who find the current arrangements for purchasing cumbersome. Many have suggested we develop a website to streamline the process.
Our competitors continue to make inroads into the World Wide Web and there is evidence that we will be left behind if we don’t embark on this marketing tool.
6.2 Current Status
We are continuing to grow our reputation for unique highly quality professionally designed furniture. The key to this success is maintaining the highest technical and artistic standards and investment in marketing our products correctly.
6.3 Longer Term Vision
We will continue to produce fine contemporary furniture, however we consider it is the homeware products market where we have the greatest potential for growth. To grow in this area it is important to establish a strong international reputation. This gives our work credibility on the national stage as well.
The marketing manager recently wrote a convincing report on the benefits of the Internet as a marketing and sales tool. We therefore intend to adopt this strategy to increase our profile nationally and internationally, reduce traditional advertising costs, streamline sales and get greater feedback from customers - both retail and wholesale.

7. Art Design Technology Strategic Plan
7.1 Environmental Analysis
Internal Environment
Strengths
Art Design Technology has been operating for many years
Wide range of products
Sells exclusive furniture
Established customer base
Responsive to the requirements of their clients
Unique and contemporary products
Growing reputation
Niche market
Outstanding business growth over last five years
Increased sales by 233% in last five years

• Exceeding targeted sales growth
• International demand for product
• Furniture designers and showroom managers communicate regularly
• High quality product
• Sales to account customers are growing steadily
• Products are made to the highest technical and artistic standards
• Existing IT infrastructure
• Weaknesses
• Cost of selling product (manual processes)
• Ordering of products must be done in person, by phone/fax, or by email
• Ordering process time consuming
• Return on investment has decreased due to the high costs of running the showroom and maintaining our international marketing campaign
• The main source of revenue continues to be from showroom sales (in person)
• Interstate and overseas clients find the current arrangements for purchasing cumbersome
• No IT or technical staff employed by Art Design Technology
• Increased employee numbers have increased fixed costs of the business
• The showroom has increased fixed costs dramatically in the last three years
• Negative return on investment in the last three years
• Decline in markup on product in the last five years
• Cost of goods sold has increased over last five years
• Showroom not big enough to display all products
• Production of unsaleable products
• Inability to capture sales information about popular products
• Double handling of products made by remote workers
• Any advertising brochures become quickly out of date due to uniqueness of each product
• Orders from international customers entails time zone differences
• Inability of international customers to order by phone (time zone differences)
• Only personal customers can view products adequately
• Manual order forms (costs of printing)
• Time consuming to fill in order forms for phone/fax orders
• Staff can make errors transcribing information onto forms (5% errors)
• Redundant information due to multiple forms
• External Environment
• Opportunities
• Business expansion
• Expand into national market
• Further expansion into the international market
• Customer requests to provide online ordering facilities
• Create communication and product website
• Create website to market products (brochure site)
• Decrease marketing costs
• Increase profile
• Create website to sell products (e-commerce site)
• Increase customer base
• Increase business reach
• Establish a strong international reputation in the ‘Homeware market’
• Move to smaller showroom to reduce fixed costs
• Gather and incorporate more feedback from customers
• Threats
• Competition
• Competitors continue to make inroads into the world wide web
• Competitors have a pricing advantage because of their website (reduced marketing and sales costs)
• Fear of being ‘left behind’ by competitors if website is not implemented
• High advertising costs
• High value of Australian dollar is a constraint to exporting into international markets
• Products less affordable to overseas customers
• Growing bargaining power of account customers (25% discount fair?)
• 7.2 Critical Issues and Strategic Objectives
• Critical Issue 1: Showroom costs
• Strategic Analysis:
• Return on investment has decreased due to the high costs of running the showroom and maintaining our international marketing campaign
• The main source of revenue continues to be from showroom sales (in person)
• Cost of goods sold has increased over last five years
• The showroom has increased fixed costs dramatically in the last three years
• Strategic Objective:
• Explore alternatives to selling in showroom sales
• Critical Issue 2: Manual processes
• Strategic Analysis:
• Manual order forms
• Cost of selling product (manual processes)
• Ordering processes time consuming
• Staff can make errors transcribing information onto forms (5%mistakes)
• Redundant information due to multiple forms
• Strategic Objective:
• Automate processes for employees
• Critical Issue 3: Double handling of Products
• Strategic Analysis:
• Double handling of products made by remote workers
• Strategic Objective:
• Develop direct shipping processes from remote workers to client
• All the above could come under one heading “production costs” with strategic objective: automate production processes where possible and improve efficiency in handling goods
• Critical Issue 4: Pressure on profit
• Strategic Analysis
• Increased employee numbers have increased fixed costs of the business
• The showroom has increased fixed costs dramatically in the last three years
• Negative return on investment in the last three years
• Decline in markup on product in the last five years
• Manual order forms (costs of printing)
• High advertising costs
• Exchange rate
• Strategic objective:
• Reduce fixed costs
• Critical Issue 5: Ordering process for customers
• Ordering of products must be done in person, by phone/fax, or by email
• Ordering process time consuming
• Interstate and overseas clients find the current arrangements for purchasing cumbersome
• Orders from international customers entails time zone differences
• Inability of international customers to order by phone (time zone differences)
• Time consuming to fill in order forms for phone/fax orders
• Strategic Objective
• Automate ordering process for customers
• Critical Issue 6: Lack of IT support
• Strategic Analysis
• No IT or technical staff employed by Bazaar Ceramics
• Strategic Objective
• Hire IT staff
• Critical Issue 7: Lack of showroom space
• Strategic Analysis
• Showroom not big enough to display all products
• Strategic Objective:
• Explore alternatives to showroom display
• Critical Issue 8: Inadequate sales information
• Production of unsaleable products
• Inability to capture sales information about popular products
• Strategic Objective:
• Improve feedback mechanism from customers
• Critical Issue 9: Advertising processes cumbersome
• Strategic Analysis
• Any advertising brochures become quickly out of date due to uniqueness of each product
• Strategic Objective:
• Find alternative methods of advertising
• Critical Issues 10: Competition
• Strategic Analysis
• Competition
• Competitors continue to make inroads into the world wide web
• Competitors have a pricing advantage because of their website (reduced marketing and sales costs)
• Fear of being ‘left behind’ competitors if website is not implemented
• Growing bargaining power of account customers (25% discount fair?)
• Strategic Objectives:
• Explore opportunities to improve competitiveness
• 8. Organisation Background and Details
• Art Design Technology has an Office/Showroom/Workshop. This area has a basic network setup. John Thompson is the owner and CEO of Art Design Technology. Tim Clarke is the Manager - Marketing and Sales.
• Some employees are remote workers – this means that that they work from their own workshops. All employees have PCs, Internet access and email accounts.
• There are no IT or technical staff employed by Art Design Technology [ADT]. If the computing infrastructure needs maintenance or upgrades, Art Design Technology contacts other I.T service providers for support.
• As John at ADT has limited I.T knowledge, he wants to start with a small scope. John’s requirements are to complete the website solution within time and budget. You are assigned responsibility and given creative freedom to develop the solution.
• ADT requires following website functions:
• Website displays ranges of products
• Customer can place orders
• Customers can contact the company
• Assumption
• You have received the go ahead to develop the website solution. In this project documents, you will define the development methodology and implement and test the Art Design Technology [ADT] website
• 9. Project Brief
• You work for Solutions Consulting Pty Ltd in assume the dual role of Business / project manager and analyst /developer. You report to the senior project manager at Solutions Consulting Pty Ltd.
• Solution Consulting Pty Ltd is contracted by Art Design Technology for planning, design and implementation of website project.
• In this project, you will be responsible for all aspects of project implementation for Art Design Technology which includes:
• Selecting methodology, implementation and test the website
• Your task is to review the strategic direction, strategic plan, critical issues, and strategic objectives of Art Design Technology. You are then to prepare a solution based on your recommendations.
• You will submit the solution in a report format as shown below.
• Report Format
• Cover page
• Table of Contents
• Part A: Development methodologies
• 1. Select appropriate development methodology
• Define activity and criteria for selection of development methodology
• Review and evaluate with project leader a range of traditional and non-traditional system development methodologies
• Select appropriate system development methodology to suit website development
• Brief project team on selected methodology
• 2. Use development methodology
• Prepare the initial task and project plan
• Identification of resources requirement
• How will you monitor the application, project flow and effectiveness of use of methodology against project planReview the documented opportunities for improvement, lessons learned and recommendations for future projects
• Part B: Implementation of Art Design Technology [ADT] website
• 3. Define the Business requirements
• Identify and List the hardware, network and software requirements for the website Explain the model of business and the technical specifications, interface requirements for end users and external parties

Identify the security requirements
Impact of technical solutions
Identify processes to be changed due to the website
How will the process change impact the value or supply chain
Identify suitable security protocols
5. Develop and test business solutions
Implement hardware and software solutions for testing purposes
Identify training needs to update personnel skills
Plan timelines and allocation of resources for business solution
Develop performance standards and benchmark results
Determine costs involved to implement website
6. Secure sign-off of validated solution
Test, validate and document results of the business solution
7. Client Acceptance/Project Completion Form
8. References
9. Appendices
May include minutes of meeting, reports, charts, any other details which can be referred to in your report
Your assessor will be looking for:
Requirements and deliverables
What to submit
The assessment must be in a report format as outlined in the Table of Contents in this document.
When to submit
You will need to submit the assessment by week 6. Please review your work with your assessor each week.
Report Formatting
Number all pages
Each page. Use 1.5 line spacing


Marking Sheet - Task Description Marks
Part A: Development methodologies
Select appropriate development methodology /4
Use development methodology /4
Part B: Implementation of Art Design Technology [ADT] website
Define the Business requirements /4
Impact of technical solutions /4
Develop and test business solutions /8
Secure sign-off of validated solution /1
Client Acceptance/Project Completion Form /1
References /2
Appendices /2
TOTAL /30
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Part A: Development methodologiesSelect appropriate development methodology
•Define activity and criteria for selection of development methodology
•Review and evaluate with project leader a range of traditional and non-traditional system development methodologies
•Select appropriate system development methodology to suit website development
•Brief project team on selected methodology
Example: Methodology Comparison
Comparison Study Between methodology
Methodologies Framework Phases Sequences Cycle Time Consuming Project Size Widely Understood Complexity Cost Main Advantages Evaluation:
Methodology Method 1 Method 2
Strengths Weakness Use development methodology•Prepare the initial task and project plan
•Identification of resources requirement
•How will you monitor the application, project flow and effectiveness of use of methodology against project plan
•Review the documented opportunities for improvement, lessons learned and recommendations for future projects
Example Project Plan

Example: Resource Requirement
Resource Description Quantity
Hardware Software Staff Skills Part B: Implementation of Art Design Technology [ADT] websiteDefine the Business requirements•Identify and List the hardware, network and software requirements for the website
Example:
Resource Description
Hardware
Desktop Server Software
Development tools •Explain the model of business and the technical specifications, interface requirements for end users and external parties
Example: Client server, using desktop
•Identify the security requirements
Example: user requires login
Impact of technical solutions•Identify processes to be changed due to the website
Explain how business process will change due to website implementation
•How will the process change impact the value or supply chain
Explain how supply chain will be impacted due to website implementation
•Identify suitable security protocols
Explain security protocols used for the website
Develop and test solutions•Implement solutions for testing purposes
Provide screenshot of website and testing plan
Example: Website test plan
Test User
Requirement
Addressed Expected
Result Actual
Result Pass/
Fail Date Corrective
Action
•Identify training needs to update personnel skills
Example: Training plan
Employee name:
Date
Employee Position:
Time Descriptions Trainer
•Plan timelines and allocation of resources for business solution
Use Project Management Software, Gantt chart, PERT Chart, Linking of processes and Critical Path
•Develop performance standards and benchmark results
Example Performance standards and benchmark results
Metric Definition Metric
Aggregation Measured as Analysis technique
•Determine costs involved to implement website
Secure sign-off of validated solution•Test, validate and document results of the business solution
Version Date Name Description
1 Validate solution
proposed solution Acceptance Form
Project Name Project Sponsor Project Manager Project Description Feedback on the Proposed Solutions FORMCHECKBOX Proposed Solution Satisfactory upon Feedback
FORMCHECKBOX Proposed Solution Not Satisfactory until below issues are addressed
Issues to be rectified Feedback Senior Project Manager Signature
[Print Name] Student Signature Date Client Acceptance/Project Completion FormProject Name:
Project Manager:
I (We), the undersigned, acknowledge and accept delivery of the work completed for this project on behalf of our organization. My (Our) signature(s) attest to my (our) agreement that this project has been completed. No further work should be done on this project.
Name Title Organisation Signature Date
CEO Project Manager References
Note for Students:
Do not cite Wikipedia or Google as reference.
Appendices
May include minutes of meeting, reports, charts, any other details which can be referred to in your report
Assessment (30 Marks) – Assignment / Project
Case Study Scenario
1. Art Design Technology [ADT] Company Details
Originally trading as the Great Australian Design Company, we opened our first showroom in Sydney in 1979. Australian owned & operated the business has since grown to 28 stores along the Eastern Seaboard of NSW/ACT/VICTORIA and QLD with an enviable reputation as one of the leading furniture brands.
With a specialty in fabric and leather sofas, entertainment units, occasional tables, console tables, buffets, shelving, storage as well as accessories, we are the Living and Dining room experts.
Art Design Technology Organisational Chart

3. Job Profiles
Title: Business owner
Reports to: nil
Subordinates: Manager Marketing and Sales
Manager Finance
Manager Production
Major activities: Overall direction and scope of the company
Establishes business objectives – in consultation with managers
Authorises capital expenditure
Employs staff and negotiates contracts
Establishes distribution channels – in consultation with Manager Marketing and Sales

Negotiates sales with customers – receives most of the customer orders

Establishes minimum pricing
Monitors local inventory investment
Authorises accounts for regular customers
Responsible for setting discount pricing for old stock
Remuneration basis Rewarded for high Return On Investment (ROI)
uction costs (expenses)

5. Art Design Technology Mission Statement
Art Design Technology is committed to producing unique, evocative contemporary furniture of the highest quality.
Our Goals:
• To produce unique collection of furniture for the individual and corporate collector
• To showcase the best of Australian product
• To provide an extensive range of well crafted and designed furniture
6. Art Design Technology Strategic Direction

6.1 Critical Issues Facing
In determining our strategic direction for the next five years, the following points have been considered:
Our business has been growing steadily over the last five years. This is due in part because of our new marketing focus towards the International market. This has had a flow on effect in terms of our overall local and international profile.
Return on investment has decreased due to the high costs of running the showroom and maintaining our international marketing campaign.
The main source of revenue continues to be from store sales.
Direct retail sales achieve the highest markup.
Sales to account customers are growing steadily but these are mostly interstate and overseas client who find the current arrangements for purchasing cumbersome. Many have suggested we develop a website to streamline the process.
Our competitors continue to make inroads into the World Wide Web and there is evidence that we will be left behind if we don’t embark on this marketing tool.
6.2 Current Status
We are continuing to grow our reputation for unique highly quality professionally designed furniture. The key to this success is maintaining the highest technical and artistic standards and investment in marketing our products correctly.
6.3 Longer Term Vision
We will continue to produce fine contemporary furniture, however we consider it is the homeware products market where we have the greatest potential for growth. To grow in this area it is important to establish a strong international reputation. This gives our work credibility on the national stage as well.
The marketing manager recently wrote a convincing report on the benefits of the Internet as a marketing and sales tool. We therefore intend to adopt this strategy to increase our profile nationally and internationally, reduce traditional advertising costs, streamline sales and get greater feedback from customers - both retail and wholesale.

7. Art Design Technology Strategic Plan
7.1 Environmental Analysis
Internal Environment
Strengths
Art Design Technology has been operating for many years
Wide range of products
Sells exclusive furniture
Established customer base
Responsive to the requirements of their clients
Unique and contemporary products
Growing reputation
Niche market
Outstanding business growth over last five years
Increased sales by 233% in last five years
Exceeding targeted sales growth
International demand for product
Furniture designers and showroom managers communicate regularly
High quality product
Sales to account customers are growing steadily
Products are made to the highest technical and artistic standards
Existing IT infrastructure
Weaknesses
Cost of selling product (manual processes)
Ordering of products must be done in person, by phone/fax, or by email
Ordering process time consuming
Return on investment has decreased due to the high costs of running the showroom and maintaining our international marketing campaign
The main source of revenue continues to be from showroom sales (in person)
Interstate and overseas clients find the current arrangements for purchasing cumbersome
No IT or technical staff employed by Art Design Technology
Increased employee numbers have increased fixed costs of the business
The showroom has increased fixed costs dramatically in the last three years
Negative return on investment in the last three years
Decline in markup on product in the last five years
Cost of goods sold has increased over last five years
Showroom not big enough to display all products
Production of unsaleable products
Inability to capture sales information about popular products
Double handling of products made by remote workers
Any advertising brochures become quickly out of date due to uniqueness of each product
Orders from international customers entails time zone differences
Inability of international customers to order by phone (time zone differences)
Only personal customers can view products adequately
Manual order forms (costs of printing)
Time consuming to fill in order forms for phone/fax orders
Staff can make errors transcribing information onto forms (5% errors)
Redundant information due to multiple forms
External Environment
Opportunities
Business expansion
Expand into national market
Further expansion into the international market
ining power of account customers (25% discount fair?)
7.2 Critical Issues and Strategic Objectives
Critical Issue 1: Showroom costs
Strategic Analysis:
Return on investment has decreased due to the high costs of running the showroom and maintaining our international marketing campaign
The main source of revenue continues to be from showroom sales (in person)
Cost of goods sold has increased over last five years
The showroom has increased fixed costs dramatically in the last three years
Strategic Objective:
Explore alternatives to selling in showroom sales
Critical Issue 2: Manual processes
Strategic Analysis:
Manual order forms
Cost of selling product (manual processes)
Ordering processes time consuming
Staff can make errors transcribing information onto forms (5%mistakes)
Redundant information due to multiple forms
Strategic Objective:
Automate processes for employees
Critical Issue 3: Double handling of Products
Strategic Analysis:
Double handling of products made by remote workers
Strategic Objective:
Develop direct shipping processes from remote workers to client
All the above could come under one heading “production costs” with strategic objective: automate production processes where possible and improve efficiency in handling goods
Critical Issue 4: Pressure on profit
Strategic Analysis
Increased employee numbers have increased fixed costs of the business
The showroom has increased fixed costs dramatically in the last three years
Negative return on investment in the last three years
Decline in markup on product in the last five years
Manual order forms (costs of printing)
High advertising costs
Exchange rate
Strategic objective:
Reduce fixed costs
Critical Issue 5: Ordering process for customers
Ordering of products must be done in person, by phone/fax, or by email
Ordering process time consuming
Interstate and overseas clients find the current arrangements for purchasing cumbersome
Orders from international customers entails time zone differences
Inability of international customers to order by phone (time zone differences)
Time consuming to fill in order forms for phone/fax orders
Strategic Objective
Automate ordering process for customers
Critical Issue 6: Lack of IT support
Strategic Analysis
No IT or technical staff employed by Bazaar Ceramics
Strategic Objective
Hire IT staff
Critical Issue 7: Lack of showroom space
Strategic Analysis
Showroom not big enough to display all products
Strategic Objective:
Explore alternatives to showroom display
Critical Issue 8: Inadequate sales information
Production of unsaleable products
Inability to capture sales information about popular products
Strategic Objective:
Improve feedback mechanism from customers
Critical Issue 9: Advertising processes cumbersome
Strategic Analysis
Any advertising brochures become quickly out of date due to uniqueness of each product
Strategic Objective:
Find alternative methods of advertising
Critical Issues 10: Competition
Strategic Analysis
Competition
Competitors continue to make inroads into the world wide web
Competitors have a pricing advantage because of their website (reduced marketing and sales costs)
Fear of being ‘left behind’ competitors if website is not implemented
Growing bargaining power of account customers (25% discount fair?)
Strategic Objectives:
Explore opportunities to improve competitiveness
8. Organisation Background and Details

• Art Design Technology has an Office/Showroom/Workshop. This area has a basic network setup. John Thompson is the owner and CEO of Art Design Technology. Tim Clarke is the Manager - Marketing and Sales.
• Some employees are remote workers – this means that that they work from their own workshops. All employees have PCs, Internet access and email accounts.
• There are no IT or technical staff employed by Art Design Technology [ADT]. If the computing infrastructure needs maintenance or upgrades, Art Design Technology contacts other I.T service providers for support.
• As John at ADT has limited I.T knowledge, he wants to start with a small scope. John’s requirements are to complete the website solution within time and budget. You are assigned responsibility and given creative freedom to develop the solution.
• ADT requires following website functions:
• Website displays ranges of products
• Customer can place orders
• Customers can contact the company
• Assumption
• You have received the go ahead to develop the website solution. In this project documents, you will define the change management and quality plan for Art Design Technology [ADT] website
• 9. Project Brief
• You work for Solutions Consulting Pty Ltd in assume the dual role of Business / project manager and analyst /developer. You report to the senior project manager at Solutions Consulting Pty Ltd.
• Solution Consulting Pty Ltd is contracted by Art Design Technology for planning, design and implementation of website project.
• In this project, you will be responsible for all aspects of project implementation for Art Design Technology which includes:
• Change management and quality plan to implementation and test the website
• Your task is to review the strategic direction, strategic plan, critical issues, and strategic objectives of Art Design Technology. You are then to prepare a solution based on your recommendations.
• You will submit the solution in a report format as shown below.
• Report Format
• Cover page
• Table of Contents
• Part A: Change Management Plan
• 1. Plan ICT system changes
• Research and develop change procedures and conventions
• Develop ICT change management plan
• Identify key personnel responsible for change management policy and procedures
• Train staff and management in change management procedures and policies
• Evaluate current ICT system to determine changing user or business patterns
• Identify key personnel responsible for authorising and implementing change management plan

2. Identify technology system change needs

• Determine current ICT benchmarks
• Compare identified needs against performance benchmarks to identify possible changes
• Assess proposed changes to determine impact
• Notify key personnel of necessary change

3. Implement change

• Plan change schedule
• Prioritise changes and allocate resources
• Implement change management plan and procedures
• Involve stakeholders in the implementation process
• Capture new performance benchmarks to measure changes
• Ensure appropriate liaison methods are used
• Identify training requirements
• Notify stakeholders of change

4. Monitor and review implementation
Measure change performance against new benchmarks
Submit performance results to stakeholders
Part B: Quality Management Plan
5.Plan business quality assurance process

• Prepare a detailed Project Quality plan
• Business quality performance and expectations
• Business Quality standards and business model
• Benchmarking Quality Standard

6.Implement quality policies and plans

• Quality policy for business directive
• Feedback analysis - Quality Management Plan
• Corrective action - Changes to the quality management plan
• Quality reporting and monitoring program
• Position description – Quality Assurance

7.Control quality assurance processes

• Quality performance guidelines, procedures and processes
• Stakeholder feedback for monitoring and implementation
• Presentation - Monitoring Quality Performance
• Breakdowns in the system and corrective action and resources

8.Improve quality

• Analysis of Quality Performance
• Adjustment and Review of benchmark standards
• Quality improvement monitoring
• Quality Performance results
• Review business procedures

9. References
10. Appendices
May include minutes of meeting, reports, charts, any other details which can be referred to in your report
Your assessor will be looking for:
Requirements and deliverables
What to submit
The assessment must be in a report format as outlined in the Table of Contents in this document.
When to submit
You will need to submit the assessment by week 8. Please review your work with your assessor each week.
All Appendices and report guide is provided to assist you with documentation.

Marking Sheet - Task Description MARKS
Part A: Change Management Plan
1. Plan ICT system changes /2

• Identify technology system change needs /2
• Implement change /4
• Monitor and review implementation /4
• Part B: Quality Management Plan
• Plan business quality assurance process /2
• Implement quality policies and plans /4
• Control quality assurance processes /4
• Improve quality /4

References /2
10. Appendices /2
TOTAL /30
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• Part A: Change Management PlanPlan ICT system changesYou will cover the below areas in the report:
• Research and develop change procedures and conventions
• Develop ICT change management plan
• Identify key personnel responsible for change management policy and procedures
• Train staff and management in change management procedures and policies
• Evaluate current ICT system to determine changing user or business patterns
• Identify key personnel responsible for authorising and implementing change management plan
• Example: Key Stakeholder Analysis
• Stakeholders Document Name Document FormContact Person Due
• Example: Training Schedule
• Training Description Trainer Trainee Training Room Date
• Identify technology system change needsYou will cover the below areas in the report:
• Determine current ICT benchmarks
• Compare identified needs against performance benchmarks to identify possible changes
• Assess proposed changes to determine impact
• Notify key personnel of necessary change
• Example: Document change record
• Date Version Author Change Details
• Implement change
• You will cover the below areas in the report:

1.0 <Author name> <mm/dd/yy> <name> <mm/dd/yy> <reason>
[Provide information on how the development and distribution of the DOCPROPERTY Title * MERGEFORMAT Project Quality Management Plan, up to the final point of approval, was controlled and tracked. Use the table below to provide the version number, the author implementing the version, the date of the version, the name of the person approving the version, the date that particular version was approved, and a brief description of the reason for creating the revised version.]
Note to students
[This document is a template of a DOCPROPERTY Title * MERGEFORMAT Project Quality Management Plan document for a project. The template includes instructions to the author, boilerplate text, and fields that should be replaced with the values specific to the project.
Blue italicized text enclosed in square brackets ([text]) provides instructions to the document author, or describes the intent, assumptions and context for content included in this document.
Blue italicized text enclosed in angle brackets (<text>) indicates a field that should be replaced with information specific to a particular project.
Text and tables in black are provided as boilerplate examples of wording and formats that may be used or modified as appropriate to a specific project. These are offered only as suggestions to assist in developing project documents; they are not mandatory formats.

1. IntroductionPurpose of The Project Quality Management Plan[Provide the purpose of the Project Quality Management Plan. This document should be tailored to fit the particular project needs. Identify which project(s), product(s), and/or the portion of the project life cycle that are covered by this plan and the overall quality objectives for this project.]
The Project Quality Management Plan documents the necessary information required to effectively manage project quality from project planning to delivery. It defines a project’s quality policies, procedures, criteria for and areas of application, and roles, responsibilities and authorities.
The Project Quality Management Plan is created during the Planning Phase of the project. Its intended audience is the project manager, project team, project sponsor and any senior leaders whose support is needed to carry out the plan.
2. Project Quality Management Overview2.1 Organization, Responsibilities, and Interfaces[Describe the primary roles and responsibilities of the project staff as it relates to the practice of Project Quality Management. Indicate responsibilities for activities such as mentoring or coaching, auditing work products, auditing processes, participating in project reviews, etc.]
Name Role Quality Responsibility
[John Doe] Project Manager Quality mentoring & coaching
[Jane Doe] Team Lead Quality audits
<Name> <Role> <Responsibility>
2.2 Tools, Environment, and Interfaces[List and define the data elements the quality tools that will be used to measure project quality and level of conformance to defined quality standards/metrics.]
Tool Description
[Benchmarking] [Industry recognized benchmarks]
<Tool Name> <Tool Description>
3. Project Quality ManagementAt the highest of levels Quality Management involves planning, doing, checking, and acting to improve project quality standards. PMI PMBOK breaks the practice of Quality Management into three process groups: Quality Planning (QP), Quality Assurance (QA) and Quality Control (QC). The following sections define how this project will apply each of these practice groups to define, monitor and control quality standards.
3.1 Quality Planning[Identify which quality standards are relevant to the project and how to satisfy them. Identify and define appropriate quality metrics and measures for standards for project processes, product functionality, regulatory compliance requirements, project deliverables, project management performance, documentation, testing, etc. Identifies the acceptance criteria for project deliverables and product performance]
3.1.1 Define Project Quality[Identify quality standards and expectations for customers, the project, organization and federal regulations, define customer and project goals, quality standards, critical success factors, and metrics for which to measure success, and outline acceptance criteria for project deliverables and product performance.]
3.1.2 Measure Project Quality[Identify desired metrics and related monitoring processes for which to measure quality standard, develop a plan for measuring quality, define methods of data collection and archiving, and document timeframe for measurement and metrics reporting.]
3.2 Quality Assurance[Identify and define those actions, and the metrics to measure them, that provide the confidence that project quality is in fact being met and has been achieved. Relate these actions to the quality standards defined in the planning section of this document.]
3.2.1 Analyze Project Quality[Analyze quality data, document opportunities for improvement and apply what was learned from quality analysis to eliminate gaps between current and desired levels of performance.]
3.2.2 Improve Project Quality[Identify ways of doing things better, cheaper, and/or faster. For projects, identify ways of eliminating unsatisfactory performance.]
3.3 Quality Control[Identify those monitoring and controlling actions that will be conducted to control quality throughout the project’s life. Define how it will be determined that quality standards comply with the defined standards outlined earlier in this document. Identify owners of ongoing monitoring and improvement of project processes.]
4. Project Quality Management Plan Approval
The undersigned acknowledge they have reviewed the DOCPROPERTY Subject * MERGEFORMAT <Project Name> Project Quality Management Plan and agree with the approach it presents. Changes to this Project Quality Management Plan will be coordinated with and approved by the undersigned or their designated representatives.
[List the individuals whose signatures are desired. Examples of such individuals are Business Steward, Project Manager or Project Sponsor. 

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