| Subject Code : | CIVMB_OR_Audio_v5A2 | Country : | Australia |
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Assignment Task:
Task:
Part 1: Instructions for completing and submitting this oral assignment Completing the oral assignment
For this oral assignment you are required to complete the following tasks:
• Part 2: Preparation for oral assessment: You must complete and submit your responses in this document.
• Part 3: Oral response to questions: To be completed by audio recording. Your assessor will complete the checklist.
• Part 4: Role play: To be completed by audio recording with a volunteer. Your assessor will complete the checklist.
• Part 5: Role play: To be completed by audio recording with a volunteer. You must also complete and submit the Prospect register in this document. Your assessor will complete the checklist.
• Part 6: Role play: To be completed by audio recording with a volunteer. Your assessor will complete the checklist. More information regarding requirements for the oral assignment are provided in the resources in your subject in KapLearn.
Question 1
How do you assess the need to adjust your interpersonal style to effectively communicate with different types of clients? Provide two (2) examples (e.g. when you are dealing with a difficult client).
Answer here
Question 2
You have a new client, Jeff Smith, and have just made an appointment to meet with him. Compose a professional email to send to Jeff, confirming the appointment, outlining the purpose and time of your first meeting. Your email should also name the document/s you have attached for him to read prior to this meeting. Ensure that you include the document/s relevant to Responsible lending disclosure obligations that must be provided before discussing credit activities with the client. (For this assessment there is no need to attach the document/s.)
Answer here
Question 3
In Parts 3, 4, 5 and 6 of this assignment you will act as a broker and will be required to make an audio recording. Prepare a list of resources and equipment you will need for these oral tasks.
Answer here
Question 4
Aside from the resources and equipment identified in Part 2 Question 3 of this assignment:
• What will you do to prepare for the delivery of the loan proposal in Part 4: Role play?
• What communication techniques would you use to respond to any difficult questions?
Note: You can refer to the case study information in Part 4 to answer this question.
This question demonstrates your ability to plan ahead for your interaction with the customer. Answer here
Question 5
In Part 5 of this oral assignment you will act as an Administrative Assistant and will be required to make an audio recording of two cold calls to prospective clients.
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