| University : | Academies Australasia College UniLearnO is not sponsored or endorsed by this college or university. |
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| Subject Code : | BSBCUS501 | Country : | Australia |
Assignment Task
You will be working towards performing the following tasks within the simulated work environment or your chosen organisation. If you have chosen your own work environment, you will need to arrange and gather several relevant documents from your workplace to analyse review and modify for the purpose of assessment requirements. Whether you choose your own workplace or the simulated work environment, to demonstrate competency you will need to complete several tasks following the exact structure as mentioned using the customer service improvement project template.
- develop and manage organisational systems for quality customer service
- develop and review plans, policies and procedures for delivering and monitoring quality customer service
- implement policies and procedures to ensure quality customer service
- solve complex customer complaints and system problems that lead to poor customer service
- monitor and assist teams to meet customer service requirements
- develop, procure and use human and physical resources to support quality customer service delivery
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